Residential

CNNGA is passionate about providing natural gas in a safe, efficient, and environmentally responsible manner. We are dedicated to maintaining uninterrupted service to our customers who depend on natural gas to fuel their homes for heating, cooking, water heating, gas fireplaces, and many other uses.

Our online residential services include:

Become a Customer

At CNNGA, we look forward to providing you with safe and efficient natural gas service. We are dedicated to maintaining uninterrupted service to our customers who depend on natural gas to fuel their homes.

We are proud to say that CNNGA’s natural gas rates are among the lowest offered in South Carolina. Please click here to view our service areas. To learn if you are in our service area, contact our Customer Service Representatives in our Clinton office at 864.833.1862 or in our Newberry office at 803.276.1550. We will be glad to assist you.

There may be an instance where you are within CNNGA’s service area, but a service line will need to be installed to provide you with your desired natural gas service. If this is the case, the process and fees will be explained here.

To begin your new service, CNNGA requires the following:

Homeowners

Proof of ownership of the home through a tax receipt, deed, or mortgage paper. (Rent-to-own customers are not considered home owners until one of the above can be provided in the customer’s name.)
Two forms of identification – one must be a photo ID
$50 connection fee, providing there are no outstanding balances on another account. If there is an outstanding amount, a $70 fee plus the outstanding amount will be required.

Renters

Copy of the lease agreement with your landlord that shows all residents. A receipt or written note is not acceptable. If you do not have a lease agreement, please contact us or call one of our Customer Service Representatives in our Clinton office at 864.833.1862 or in our Newberry office at 803.276.1550.
Two forms of identification – one must be a photo ID
$200 Deposit. The deposit is refundable, less the final billing, when you disconnect the service or you show proof of home ownership.
$50 connection fee, providing there are no outstanding balances on another account. If there is an outstanding amount, a $70 fee plus the outstanding amount will be required.

To begin a new service, please contact us or call our Customer Service Representatives in our Clinton office at 864.833.1862 or in our Newberry office at 803.276.1550.

Billing & Payment

CNNGA bills customers monthly for their natural gas services. For your convenience, CNNGA accepts a variety of payment options:

Through the mail, using the self-addressed envelope included in your bill. This payment will be sent to the Newberry office, so please allow ample time when mailing to avoid late charges.
In-person at one of our office locations – Clinton or Newberry.
Office hours are 8 a.m. – 4:30 p.m.

Night deposit boxes at either office location are available after-hours. These night deposit boxes are located on the same side of the building as the drive-thru window. For your own protection, please deposit checks or money orders only – no cash. CNNGA cannot be responsible for cash placed in a night deposit box.
Visa or MasterCard via phone, Web site or in-person. A 2.5% convenience fee will be added to all credit card transactions.
Automatic bank drafts.
Some local branches of Carolina First, Arthur State Bank, and Capital Bank will accept payments for CNNGA through the due dates. The banks will not accept late payments.

CNNGA will charge a 10% late penalty on the current amount due for payments received in our office after the due date. Please note that we do not recognize postmark dates as the payment date for mailed payments. To avoid this late penalty, please be sure that we receive your payment in our office before the due date specified on the upper right hand corner of your bill.

If your bill is not paid by the due date, CNNGA will disconnect your gas service. If your service is disconnected for non-payment, you will be charged a $70 reconnection fee that must be paid along with the outstanding balance on the bill to have your service restored. If, however, you have requested a temporary cut-off and have no outstanding balance, then your service will be reconnected for a $50 fee.

If you feel that your bill is inaccurate, and you want the gas meter to be re-read, you may make such a request. However, if upon the re-reading it’s determined that the original reading was correct, you will be billed $50. If the original reading was incorrect, you will not be charged.

CNNGA participates in the state’s Setoff Debt Collection Program, in which outstanding balances may be collected through a customer’s state tax refund.

If you are having difficulty paying your bill, please contact a Customer Service Representative so that we may try to assist you. Or call our Clinton office at 864.833.1862 or our Newberry office at 803.276.1550.

CNNGA also offers its customers another convenient way to easily budget for your gas bill through an Equal Payment Plan (EPP). If you have had one consecutive year of service with CNNGA, you may qualify for EPP, which allows you to know in advance what your gas bill will be every month.

Equal Payment Plan (EPP)

If you have had one consecutive year of service with CNNGA, you may opt to join our Equal Payment Plan (EPP), which allows you to know in advance what your gas bill will be every month.

As a participant of EPP, you will pay the same amount on your natural gas bill each month for 11 months, regardless of the actual amount owed on the bill. Then, during the 12th month, you will settle up your account by paying the “Total Amount Due” or a check will be issued to you if there is a credit balance.

The set amount due monthly will be determined by averaging your consumption from the previous year. This monthly bill does not cover any additional charges such as appliance installation or additional services. These fees will be added to your EPP amount due that month and must be paid during the month that it is charged.

At the end of the EPP year, overpayments of $0-20 will be rolled over and credited to your next month’s balance. Overpayment of $20 or greater will be refunded to you. If there is a balance owed, you will be billed during the 12th month for the entire amount.

To help you stay aware of your actual balance throughout the year, you still will receive a bill that shows your actual usage and how your account stands month to month. This will help you to plan for any refunds or payments that will be due during the 12th month.

While you are participating in the EPP plan, your gas account will not be subject to penalty or cut off as long as you make your payment each month.

You may join the EPP plan three times a year – after payment of your March, April or May bill. If you are interested in signing up for EPP, please contact us or call our Clinton office at 864.833.1862 or our Newberry office at 803.276.1550.

If you currently participate in EPP and wish to stay in the plan, you need to do nothing. We will automatically renew your account at the end of each year and will calculate and send you a newly averaged bill.

If you currently participate in EPP and would like to opt out of the program, please contact one of our Customer Service Representatives or call our Clinton office at 864.833.1862 or our Newberry office at 803.276.1550.

Update Your Account

You may make changes quickly and easily to your account information at CNNGA by logging into your account here.

Special Assistance

If you or someone in your household has a special medical need, please contact us to see if any assistance if available.

If you are looking for assistance to help in paying your monthly bills, CNNGA offers the Equal Payment Plan (EPP). If you have had one consecutive year of service with CNNGA, you may qualify for EPP, which allows you to know in advance what your gas bill will be every month so you may budget appropriately.

In addition, the following community resources may be available to help you with any additional assistance you may need:

Greenville Golden Strip Share United Ministries United Way Salvation Army	864.967.2022 ext. 33 or 22 864.269.0700 864.232.6463 864.476.3333 864.235.4803

Laurens Baptist Crisis Center GLEAMNS Human Resource Commission Golden Strip United Ministries Laurens County DSS Upstate Homeless Coalition United Way of Laurens County	864.984.2966 or 864.984.0123 864.984.5123 864.967.2022 ext. 33 or 22 864.938.9070 864.833.0100 864.964.8250 864.833.3623

Newberry GLEAMNS DSS and ICS Salvation Army	803.276.2110 803.321.2155 ext. 155 803.765.0260

Spartanburg First Baptist Church Piedmont Community Actions Salvation Army Total Ministries	864.583.7245 864.585.8183 864.573.5493 864.585.9167

Woodruff Helping Hands Salvation Army	864.476.2401 864.476.2201