If the penalty or the cut-off falls on a weekend or a holiday, the due date or cut-off date becomes the next working day. If service is terminated, a reconnection fee ($50.00) is also charged and must be paid along with the outstanding bill before service will be restored.
If CNNGA receives a check for insufficient funds, the customer will be notified by a certified letter. Payment to clear this NSF check and the returned check fee of $30.00 must be by cash or money order. Service will be terminated if this matter is not settled within 10 days of attempted notification. Collection of outstanding fees will then be turned over to the Sheriff's Department. Contact the Office Manager in your area for any assistance needed.
New Customers need to bring two forms of identification (1 photo I.D.) into the office to establish service. A connection fee of $30.00 or a reconnection fee of $50.00 (due to an outstanding balance owed) is required of all customers. If proof of ownership is provided, no deposit will be required. CNNGA tries to give same day service if all the appropriate information and the necessary paper work are received in the office by 3:00 PM. However, someone must be home, and a signature will be required at completion of service.
One consecutive year of service at the same location will qualify the customer for our Budget Billing Plan, which is offered only after receipt of the bill in April, May, and June.
